Cleobetra Casino Terms And Conditions
These Terms and Conditions set out the rules that apply when you access and use the Cleobetra Casino website and related services (together, the “Services”). They are intended to be clear and practical so you can understand what is expected of you, what you can expect from Cleobetra Casino, and how common situations are handled.
By creating an account, making a deposit, placing a wager, or otherwise using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you must not use the Services.
Acceptance of Terms
Your use of the Services is conditional on your ongoing acceptance of these Terms and Conditions, including any referenced policies and game rules made available through the website. These Terms apply to all users, including those who browse the site, register an account, or participate in any gaming, promotional, or payment activity.
You acknowledge that online gaming involves financial risk and that you are responsible for your decisions and activity. You also accept that the Services are provided on an “as available” basis and may be updated, modified, or temporarily interrupted for operational reasons.
Eligibility
To use the Services, you must meet the eligibility criteria set out in this section. If you do not meet these requirements, you must not create an account or attempt to use the Services.
- You must be at least 18 years of age (minimum age: 18+).
- You must have the legal capacity to enter into a binding agreement in your place of residence.
- You must not access the Services from locations where online casino play is restricted or prohibited for you.
- You must not be acting on behalf of another person.
Cleobetra Casino may refuse registration, restrict access, or close an account if there are reasonable grounds to believe you do not meet the eligibility requirements.
Account Registration
To play, you must create a user account. When registering, you agree to provide complete and accurate information and to keep it up to date. This includes your name, date of birth, address, payment details, and any other information requested to operate your account and process transactions.
You are responsible for maintaining the confidentiality of your login credentials. You must not share your account with others. All actions taken under your account are treated as authorised by you unless you can demonstrate that the account was accessed without your permission due to a failure of the casino’s systems.
One account per player
Unless explicitly permitted in writing, only one account is allowed per person, household, IP address, device, or payment method where multiple accounts would undermine fair use of the Services. Duplicate accounts may be closed and related benefits may be removed.
Account security
- Use a strong password and avoid reusing passwords from other services.
- Notify the casino promptly if you suspect unauthorised access.
- Do not use shared or public devices for real-money play unless you can secure your session.
Verification
Cleobetra Casino may request verification checks at registration, before processing withdrawals, or at any time where it is reasonable to confirm your identity, age, location, or payment method ownership. Verification helps protect players, prevent misuse, and reduce fraud.
Requested documents may include government-issued identification, proof of address, and proof of payment method ownership. Where possible, the casino may accept digital verification methods, provided they reliably confirm the required details.
Verification timing and consequences
- Withdrawals may be delayed until verification is completed.
- Limits may be applied while verification is pending.
- If information is inconsistent or cannot be verified, the account may be restricted or closed.
You agree to provide requested information within a reasonable timeframe. Failure to do so may result in the suspension of some or all Services associated with your account.
Deposits
You must fund your account to play real-money games. The minimum deposit is $A20. Available deposit methods may vary based on location, payment provider availability, and internal risk controls.
You may only deposit using payment methods that you are authorised to use and that belong to you. Deposits from third parties are not permitted where they create a risk of chargebacks, disputes, or misuse.
Deposit rules
- All deposit amounts must be successfully authorised and received before they are credited to your account.
- Currency conversion, bank fees, or payment processing charges applied by third parties are your responsibility.
- It is your responsibility to ensure the deposit details are correct. Incorrect details may lead to delays or loss of funds.
Cleobetra Casino may set deposit limits, apply additional checks, or decline deposits in order to manage risk, prevent fraud, or comply with internal policies.
Withdrawals
Withdrawals are subject to account verification, security checks, and compliance with these Terms. To protect players and the integrity of the platform, Cleobetra Casino may review withdrawal requests to confirm eligibility, payment ownership, and gaming activity.
Where possible, withdrawals are typically returned using the same payment method used for deposits. If that is not available, an alternative method may be required, which may involve additional verification.
Withdrawal conditions
- You must request withdrawals from your registered account and provide accurate payment details.
- Pending withdrawals may be cancelled and returned to your account balance if requested by you before processing begins, subject to internal controls.
- Cleobetra Casino may refuse or reverse a withdrawal where there is evidence of fraud, error, chargeback risk, prohibited activity, or breach of these Terms.
If gameplay is determined to be inconsistent with normal recreational play or indicates misuse of promotions, the casino may adjust bonus-derived winnings as set out in the Bonuses section.
Bonuses
Cleobetra Casino may offer welcome offers, free spins, reload bonuses, and other promotions. Promotions are optional and subject to specific terms communicated at the time of the offer, including any wagering requirements, time limits, maximum win limits, and eligible games.
Bonuses are intended for genuine entertainment play. Any attempt to obtain an unfair advantage may result in bonus cancellation, removal of promotional winnings, or account restrictions.
General bonus principles
- Bonus eligibility may be limited by player history, location, payment method, or risk factors.
- Promotions may be limited to one per person/household where stated or where multiple claims would be unreasonable.
- Different games may contribute differently toward wagering requirements as specified in the promotion terms.
- Bonuses and related winnings may be void where account information is incorrect or verification fails.
If a promotional term conflicts with these Terms, the promotional term will apply only to that promotion and only to the extent necessary to resolve the conflict.
Acceptable Use
You agree to use the Services for personal entertainment in a lawful and respectful manner. You must not interfere with the platform, other players, or the fair operation of games. You also agree to follow game rules and any instructions provided through the website interface.
- Play fairly and for your own account.
- Keep your contact information current to avoid service interruptions.
- Report suspected errors or vulnerabilities rather than exploiting them.
Prohibited Activities
The following behaviours are not permitted and may result in actions described in these Terms, including voiding bonuses, withholding funds derived from prohibited activity, and account suspension.
- Fraud, chargeback abuse, or disputed payment activity intended to avoid legitimate payments.
- Using VPNs, proxies, or other tools to misrepresent your location where it affects eligibility or risk controls.
- Collusion with other players, including coordinated betting intended to reduce risk or manipulate outcomes.
- Use of bots, scripts, or automation to place bets, claim promotions, or interact with the Services.
- Exploiting software bugs, game errors, or payout malfunctions.
- Money laundering or any attempt to disguise the source of funds.
- Harassment, threats, or abusive communications toward staff or other users.
Cleobetra Casino may investigate unusual activity. During investigations, account functions may be limited to prevent further risk.
Intellectual Property
All content made available through the Services, including text, graphics, logos, game interfaces, software, and the overall look and feel, is protected by intellectual property rights. These rights belong to Cleobetra Casino and/or its suppliers.
You are granted a limited, non-exclusive, revocable right to access and use the Services for personal, non-commercial purposes. You must not copy, modify, distribute, reverse engineer, or create derivative works from any part of the Services except where such restriction is not permitted under applicable law.
Limitation of Liability
To the extent permitted by law, Cleobetra Casino is not liable for losses that are not reasonably foreseeable or that arise from circumstances outside its reasonable control, including third-party payment delays, internet disruptions, device malfunctions, or unauthorised access caused by your failure to secure your credentials.
Nothing in these Terms excludes or limits liability where it cannot be excluded under applicable law. Where a remedy is available, Cleobetra Casino’s responsibility will be limited to the reasonable steps required to address the relevant issue in a proportionate manner.
If a game displays an incorrect result due to a technical fault, the casino may correct the outcome in line with the game’s intended rules and may void affected bets where it is fair and reasonable to do so.
Account Suspension
Cleobetra Casino may restrict, suspend, or close your account where it is reasonable to do so to protect you, the casino, or other players, or to maintain the integrity of the Services.
Common reasons for action
- Failed, incomplete, or inconsistent verification information.
- Evidence or reasonable suspicion of prohibited activity.
- Abusive conduct toward staff or other players.
- Security risks, including compromised credentials.
- Requests for self-exclusion or responsible gambling measures.
Where an account is closed, the treatment of any remaining balance will depend on the circumstances, including whether funds are associated with confirmed fraud, chargebacks, or bonus misuse. Where possible and lawful, legitimate balances will be returned to the player after verification and security checks.
Privacy
Cleobetra Casino processes personal information to provide the Services, manage accounts, process transactions, prevent fraud, and support responsible gambling measures. The type of data processed may include account details, verification information, device and usage data, and payment-related information.
Access to personal information is restricted to authorised personnel and service providers who require it to perform their functions. Information may be shared with third parties such as payment processors and identity verification providers where necessary to operate the Services.
You should review the casino’s privacy disclosures available on the website for more detail on data handling, retention, and your available choices.
Responsible Gambling
Cleobetra Casino supports responsible gambling and encourages players to treat gaming as entertainment rather than a source of income. If you feel your play is becoming difficult to manage, you should take steps early.
- Set a budget and time limits before you play.
- Avoid chasing losses and take regular breaks.
- Do not gamble when stressed, upset, or under the influence of alcohol or drugs.
- Use available account tools such as limits, time-outs, or self-exclusion where offered.
Accounts registered to individuals under 18 are not permitted. If you share a device, you are responsible for ensuring minors cannot access the Services using your saved credentials or payment details.
Amendments
Cleobetra Casino may amend these Terms and Conditions from time to time to reflect changes to the Services, operational needs, or risk controls. When updates are made, the revised Terms will be posted on the website and will apply from the time they are published.
If you continue to use the Services after changes take effect, you are accepting the updated Terms. If you do not agree to an update, you should stop using the Services and request withdrawal of any available balance, subject to verification and security checks.
Contact Information
For questions about these Terms and Conditions or your account status, you can contact Cleobetra Casino at [email protected].
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